FAQ

What is a CSV file?
  A CSV is a comma separated values file, which allows data to be saved in a table structured format. CSVs look like a garden-variety spreadsheet but wi...
Wed, 22 Jun, 2016 at 9:46 AM
File Upload Issues
  If your file will not upload it is possible that the file contains some errors or is a malformed CSV.   Malformed CSV An easy way to check...
Fri, 19 Feb, 2016 at 12:21 PM
Login Issues
Please take care when entering your password. If errors are made during login it may result in the loss of service for a small period.     Forgotten ...
Wed, 29 Mar, 2017 at 11:56 AM
File Stuck at 99%
 If your list is stuck at 99% please allow the service up to 24 hours to rectify this issue. If the issue does not resolve itself, please use the form...
Fri, 20 Nov, 2015 at 1:48 PM
Can you guarantee no bounce backs?
  Whilst we cannot guarantee you won't go over your bounce limit, if you only use the email addresses that are verified as OK then you will recei...
Fri, 20 Nov, 2015 at 1:53 PM
Taking a screen capture (printing your screen) Windows 8.1/Windows RT
Sometimes it's simpler to show someone what's on your screen than it is to explain it. Windows lets you take a picture of the screen so you ca...
Fri, 20 Nov, 2015 at 1:54 PM
What format should my file be in?
If you are experiencing issues with the upload of your file, it may be due to a CSV formatting error within the file.   Please see below for some ...
Wed, 29 Mar, 2017 at 11:58 AM
Access Denied
To help protect customers and ourselves from fraud or abuse, we may block your account because we have noticed some unusual activity. We know having your a...
Wed, 29 Mar, 2017 at 11:59 AM
Does your service use port 25?
Our service is completely cloud based and no email verification takes place on the your infrastructure. Because of this there is no possibility of your IP ...
Wed, 29 Mar, 2017 at 12:00 PM
Feature request
If you have a suggestion on how to improve or enhance our service, your input is always welcome. Please submit your suggestions through the Feature Reques...
Wed, 29 Mar, 2017 at 12:00 PM